1. Acceptance of the Terms
By accessing or using the online course platform available at beiratraining.com ("the Platform"), operated by Beira Training ("we", "the Company"), you ("User", "Student" or "Customer") agree to be legally bound by these Terms and Conditions ("Terms"). If you do not agree with any part of them, you must not use the Platform.
These Terms apply to everyone who accesses the Platform: visitors to the public site, students with an account, companies that purchase seats for their staff, and the individuals those companies assign a seat to. Use of the Platform is also subject to the Privacy Notice, the Cookie Policy and the Legal Notice, which are incorporated into these Terms by reference.
By creating an account you declare that you are of legal age and have the legal capacity to be bound by these Terms.
2. Description of the Service
Beira Training is a training company. The Platform offers online, on-demand, self-paced courses on management systems and standards applicable to industry (including ISO 9001, ISO 14001, ISO 22000, FSSC 22000, HACCP, NOM-251 and internal auditor competence under ISO 19011), grouped into specialization paths.
The service comprises: access to the material of the courses you acquire (video, downloadable resources and supporting material), quizzes and exams, progress tracking, issuance of certificates of completion with an online-verifiable folio and, for company accounts, an administration panel to assign seats and follow each person's progress.
Additionally, and under a separate agreement, companies may enable the Competency Management Module, which is governed by its own clause in these Terms.
Live, in-person or in-company training, as well as consulting, auditing and implementation services, are not part of the Platform: they are provided by Beira Consultores under separate engagement and its own terms.
3. User Account
To purchase and study a course you must create an account with truthful, current and complete information. The account is personal and non-transferable: credentials belong to a single individual and may not be shared, assigned or used simultaneously by several people.
You are responsible for keeping your credentials confidential and for all activity carried out under your account. Two-factor authentication (2FA) is available and we recommend enabling it. You must notify us immediately of any unauthorized use or security incident you detect.
In company accounts, the administrators appointed by the Customer manage the users of their organization and the assignment of seats. The Customer is responsible for the use made by the people it grants access to.
We may suspend or cancel accounts that breach these Terms or that pose a risk to the security of the Platform or to the integrity of the certificates issued.
4. Purchases and Payments
Training operates on a one-time payment model: you acquire a course, a specialization path or a batch of seats with a single payment, with no subscription and no recurring charges. There is no automatic renewal and therefore nothing to cancel after the purchase.
A specialization path is a set of courses acquired together at a discount over the sum of their individual prices. What you buy are the courses: each one stays in your account with the amount you actually paid for it, and each one can earn its own certificate. If you already acquired one of the courses in the path, that course is not charged again: the price shown covers only the ones you are missing, with the same discount.
The only exception is the Competency Management Module, which is contracted on a subscription basis and has its own clause in these Terms. Everything this clause states about currency, taxes and invoicing also applies to that subscription.
Payments are processed through an internationally certified payment processor (PCI DSS compliant). Beira Training neither stores nor has access to your full card details: that information is captured and held directly within the processor's infrastructure.
Currency
Charges are always made in Mexican pesos (MXN). If the Platform displays a price in US dollars (USD), that is an informational conversion calculated with a reference exchange rate set by Beira Training; the amount charged to your payment method is the one shown in pesos at the time you complete the purchase.
If your payment method is denominated in another currency, your bank or issuer may apply its own conversion and fees, which are outside Beira Training's control.
Taxes and invoicing
Prices shown include the Value Added Tax (VAT) applicable under current Mexican law: the published amount is what is charged, with no additional fees at checkout. We issue a tax receipt for every purchase; to obtain it you must provide complete and current billing details within the period allowed by tax regulations.
Coupons and promotions
Discount coupons apply to the purchase of an individual course. They are valid only during their validity period, for the courses they specify and under the conditions of each campaign. They cannot be exchanged for cash, are not cumulative unless expressly stated, and are not applied retroactively to purchases already made. Buying a path does not accept coupons: its price already includes the bundle discount. We may cancel a coupon obtained or used fraudulently, as well as the access acquired with it.
Price changes
Prices on the Platform may change at any time. A price change never affects a purchase already made: what you paid for a course or path is final, and the access acquired is neither recalculated nor charged again.
5. Interest-Free Monthly Payments
When buying courses, specialization paths and seats for companies you may split the charge into interest-free monthly payments (in Mexico, meses sin intereses). It is a facility granted by the bank that issued your card, not financing provided by Beira Training: we charge the full amount in a single charge and it is your bank that spreads it across your statement, under the contract you have with it.
The option is shown during checkout, after you enter your card details, and only if your bank authorizes it for that transaction. Splitting the charge does not change the published price and adds no fee on the part of Beira Training, and your access to the material is enabled in full from the outset, regardless of the term you choose.
- Available terms: 3 (three) and 6 (six) months.
- Minimum purchase amount: $800.00 MXN (eight hundred pesos) for 3 months and $1,200.00 MXN (one thousand two hundred pesos) for 6 months.
- Only with credit cards issued in Mexico that take part in the programme. It is not available with debit cards or with cards issued outside Mexico: this is a limitation of the issuers and of the payment network, outside Beira Training and not ours to change.
- It does not apply to the Competency Management Module subscription, which is a recurring charge.
Availability and withdrawal
Interest-free monthly payments are a promotional facility, not a condition of the service nor part of the price. Beira Training may modify, suspend or withdraw it at any time and without prior notice, and may change the terms and minimum amounts stated above. Withdrawal never affects a transaction already authorized: the terms your bank approved on an earlier purchase are honoured as agreed.
If the option does not appear at checkout, the purchase can still be completed as a single charge.
Refunds
The satisfaction guarantee described in the refunds clause applies in the same way if you paid in monthly payments: the refund is issued for the full amount to the same payment method, and it is up to your bank to cancel or adjust the outstanding instalments according to its own processing times.
6. Content Access and Validity
Once payment is confirmed, access to the course or path is enabled in your account immediately.
Access to the material is valid for 36 (thirty-six) months from the purchase date, unless the course or path page states a different period, in which case the period published there at the time of purchase applies. During that period you may study and review the content as many times as you wish.
If the access period expires, you may reactivate it free of charge, as many times as you need, for as long as the course remains available on the Platform. Reactivation preserves your progress and your history.
Certificates are not subject to this validity period: once issued, a certificate remains in your account and stays verifiable by folio indefinitely, even after access to the material has expired.
We may update, replace or withdraw course content to keep it aligned with the current edition of the standard it covers. If a course is permanently withdrawn from the Platform, we will give at least 30 (thirty) calendar days' notice to those with active access so they can finish it and download the available resources.
7. Satisfaction Guarantee and Refunds
The first two lessons of every course are your trial: if watching them tells you the course is not what you expected, we refund your money.
The guarantee is assessed course by course, even when you acquired them together within a path: you may return one and keep the rest. In that case we refund the amount you paid for that course, and the bundle discount stays in place on the ones you keep.
You may request a full refund within 7 (seven) calendar days of purchase, provided both of the following conditions are met:
- No more than 2 (two) lessons of the course have been completed. Completed lessons are those the Platform records automatically. Lessons marked as preview, which can be watched for free from the syllabus before purchasing, are not counted.
- The certificate for that course has not been issued.
Applies equally to individuals and companies
The guarantee belongs to whoever paid, whether a student who bought for themselves or a company that bought seats for its staff.
In bulk purchases it is assessed seat by seat: we refund the amount of every seat that was never assigned and of every seat whose student has neither passed the two-lesson limit nor earned a certificate. A seat being sealed in someone's name does not exclude it from the guarantee: sealing determines who the seat belongs to, not whether the purchase is refundable. Watching a preview lesson does not seal the seat, as it is free content.
Seats that were never assigned may be refunded within an extended period of 30 (thirty) calendar days from the bulk purchase, since nothing has been consumed.
How to request it
When the option is available in your account, you can request it yourself: under “My purchases” (in your account settings) if you bought for yourself, or in your company's licenses section if you bought seats. The Platform checks the conditions automatically and, if they are met, issues the refund right away.
For personal purchases, this self-service route allows up to 2 (two) refunds per user in a 12 (twelve) month period. Once that number is reached, the guarantee remains in force on the same terms, but the request is handled by support instead of being issued automatically.
For company accounts the limit applies to the company as a whole and is measured in seats: up to 20% (twenty percent) of the seats purchased in the last 12 (twelve) months may be refunded through self-service, and in any case a minimum of 3 (three) seats. Seats that were never assigned to a person neither count towards that limit nor are subject to it, since no consumption was possible. Beyond the limit, the guarantee remains in force and the request is handled by support.
You may also write to us from the support section of your account or to the email address at the end of this document, within the stated period. No justification is required. Once eligibility is confirmed, the refund is issued to the same payment method used for the purchase; how long the amount takes to appear depends on your bank or issuer.
When a purchase is refunded, access to the corresponding course, path or seat is removed from the account. If any of those courses was also covered by another active purchase (for example, a course the student had already bought on their own, or a different seat from their company), that access is kept along with their progress: only what is no longer paid for is removed.
Outside the guarantee
After the periods above, or if either of the two conditions is not met, payments are non-refundable, except where a failure attributable to the Platform permanently prevents access to what was purchased.
Purchases made with a coupon are refunded for the amount actually paid, not for the list price.
This guarantee is additional to the rights granted to consumers by consumer protection legislation and in no case replaces or limits them.
8. Seats for Companies
A company may purchase seats in bulk to train its staff. Each seat entitles ONE person to take the corresponding course or path. Volume discounts are applied automatically according to the tiers published at the time of purchase.
Seats are nominal: once assigned to a person they are tied to them, because the certificate issued bears that person's name and is the evidence of competence they add to their record.
An assigned seat may be released and reassigned to another person while the student has not completed any lesson of the paid material. As soon as they complete their first lesson (not counting those marked as preview, which are free), the seat is sealed in their name and is neither released nor transferred, not even if that person leaves the company. The reassignment window exists to correct a data-entry mistake, not to rotate one seat among several people: if a seat could be recycled, the certificate would stop attesting who actually did the training.
Seat sealing and the satisfaction guarantee are separate rules and neither conditions the other: a sealed seat is still refundable if the conditions in the refunds clause are met, and a refunded seat is removed from the Platform even if it was sealed.
The Customer is responsible for having a legitimate basis to add its staff to the Platform and for informing them about the processing of their data, as detailed in the Privacy Notice.
9. Competency Management Module
Beyond the course catalogue, companies may enable the Competency Management Module: a tool to document the organization's positions and the competencies each one requires, assess staff against those requirements, detect gaps, build the annual training plan and verify its effectiveness.
It is the only service on the Platform contracted on a subscription basis. It is billed in advance for the chosen period (monthly or yearly) and renews automatically until the company cancels it.
The current price is published on the module page and in the subscription panel of the company account, with VAT included and no limit on the number of people registered. It is contracted from that panel.
Trial period
Companies that have never contracted the module get a free trial period of 30 (thirty) calendar days. Activating it requires registering a valid payment method, but no charge is made during the trial. If it is not cancelled before the trial ends, the subscription continues and the first charge is issued. During the trial it may be cancelled at any time at no cost.
Cancellation and price changes
The company may cancel at any time from the billing portal in its account, where it can also update its payment method and consult its receipts. Cancellation takes effect at the end of the period already billed: the module remains available until that date and no further charges are issued. Amounts for periods already started are not refunded; the trial period is what the module is evaluated with.
The satisfaction guarantee described in the refunds clause applies to courses, paths and seats, not to this subscription. Interest-free monthly payments do not apply to it either.
We may adjust the subscription price. Any adjustment affecting an active subscription will be notified by email at least 30 (thirty) calendar days in advance and will take effect at the following renewal, so the company can cancel beforehand without penalty.
What happens to the information on cancellation
Module data is not deleted on cancellation. From the cancellation onwards this cycle runs: for 30 (thirty) calendar days the module stays read-only, with export available; access is then blocked while the data and the ability to export it are preserved; and 120 (one hundred and twenty) calendar days after the cancellation, the module's information is permanently and irreversibly deleted.
We send an email before the grace period ends and again before the permanent deletion. Even so, we recommend exporting your information as soon as you cancel.
This deletion reaches only module data (positions, registered staff, assessments, evidence, gaps and training plans). Courses acquired, seats, student progress and issued certificates are unaffected: they were paid once and are already paid for.
If the company subscribes again before the permanent deletion, it recovers its information in the state it left it.
Access tied to another subscription
Some companies reach the module without contracting it here, by holding a subscription to AdminISO, a platform operated by the same Company. In that case access is granted while that subscription is active and ceases when it ends, at which point the same retention and deletion cycle described above begins.
Staff data
The information a company records in the module belongs to that company. The company is responsible for having a legitimate basis to process it and for informing its staff about the processing; Beira Training processes it on the company's behalf and on its instructions, as detailed in the Privacy Notice.
10. Certificates of Completion
A certificate is issued only when the student completes the course content and passes its assessment according to the criteria published on the course page. Completing every course in a path additionally produces a specialization certificate.
Beira Training is a training company. It is neither an accredited certification body nor an educational institution with official recognition of studies. Consequently, what it issues is a certificate of completion attesting that a specific person completed and passed a specific course: it is not a management system certificate (a document only an accredited certification body may issue after auditing an organization) nor does it grant any degree or professional certification.
Every certificate carries a public folio. Anyone given that folio can verify online, without an account, the name of the person who earned it, the course covered, the issue date and whether the document remains valid. By accepting these Terms, the student consents to that public verification, which is the very purpose of the document.
We may revoke a certificate where it is established that it was obtained through identity impersonation, cheating in the assessment, shared credentials or any other breach of these Terms, or where a material error in its issuance is detected. Revocation is reflected on the public verification page.
Whether a certificate serves as evidence in an audit depends on the auditor's judgement and on each organization's training programme. Beira Training does not guarantee that third parties will accept the certificate, nor the outcome of any audit or certification process.
11. Acceptable Use
You agree to use the Platform for lawful purposes and for the training of yourself or your organization. The following is prohibited:
- Sharing credentials, allowing third parties to access your account, or using one account to train several people.
- Downloading, copying, recording, retransmitting, distributing or otherwise making course video or material available to third parties by any means.
- Reselling, sublicensing, renting or transferring the access acquired, other than through the seat assignment mechanism provided for company accounts.
- Using the content to deliver your own or third-party training, or to develop competing courses or products.
- Impersonating another person when registering, taking an assessment or obtaining a certificate.
- Extracting content by automated means (scraping), reverse engineering, circumventing access controls or technical protection measures.
- Attempting to access, alter or damage the Platform's systems, servers or networks, or deliberately overloading them.
- Uploading malicious, unlawful or defamatory content, or content that infringes third-party rights.
Consequences
Breaching this clause may result in immediate suspension of the account, revocation of the certificates obtained through the infringing conduct and termination of access, with no refund and without prejudice to any legal action that may apply.
12. Intellectual Property
All courses, videos, texts, assessments, downloadable materials, certificate designs, software, trademarks, logos and methodologies on the Platform are the property of Beira Training or its licensors and are protected by copyright and industrial property law.
Purchasing a course grants a personal, limited, non-exclusive, non-transferable and revocable licence, valid for the access period, to view the content for training purposes. It transfers neither ownership of the content nor any right to exploit it.
Downloadable materials may be used within the student's organization to support its management system, but may not be commercialized, published or distributed outside it.
All rights not expressly granted are reserved.
13. Service Availability
We work to keep the Platform continuously available, but we do not guarantee uninterrupted or error-free service. Interruptions may occur due to scheduled maintenance, security updates, infrastructure provider failures, force majeure events or security incidents.
We aim to carry out scheduled maintenance during low-demand hours and to give notice when it is foreseeable that normal use will be affected.
If an interruption attributable to the Platform prevents access for more than 72 continuous hours, we will extend your access period by a term equivalent to the interruption. That is the remedy provided for this scenario.
Video playback requires a stable internet connection. We are not responsible for problems arising from your equipment, your network or your internet provider.
14. Suspension and Termination
You may delete your account at any time from your profile settings. Deleting the account means losing access to the material of the courses acquired and does not give rise to a refund beyond the cases set out in the refunds clause.
We may suspend or terminate your access, with or without notice depending on the seriousness of the case, where you breach these Terms, where your conduct compromises the security of the Platform or the integrity of the certificates, or where a legal obligation requires it.
Certificates validly issued before termination are retained and remain verifiable by folio, unless they have been revoked under the certificates clause. We recommend downloading your certificates and available materials before deleting your account.
The retention and deletion of your personal data after termination is governed by the Privacy Notice.
Clauses that by their nature must survive (intellectual property, limitation of liability, indemnity and governing law) survive termination.
15. Limitation of Liability
Course content is for training purposes. It does not constitute legal, technical or compliance advice for a specific case, and its application within a given organization is a matter for the professional judgement of whoever implements it. Beira Training does not guarantee that any certification will be obtained, that any audit will be passed, or any commercial outcome arising from the training.
To the maximum extent permitted by applicable law, Beira Training's total liability to you for any claim relating to the Platform or these Terms is limited to the amount you paid for the course or path giving rise to the claim during the 12 months preceding the event that caused it.
In no event will we be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, business opportunities or reputation, even if we had been advised of their possibility.
Nothing in these Terms limits liability that cannot be excluded under applicable law, including the rights granted to consumers by the Mexican Federal Consumer Protection Act.
16. Disclaimer of Warranties
Except for the satisfaction guarantee expressly provided in these Terms, the Platform is provided "as is" and "as available", without express or implied warranties of merchantability, fitness for a particular purpose or non-infringement.
17. Changes to the Terms
We may amend these Terms. Where the change is material (that is, where it significantly affects your rights, your obligations or the financial terms of what you already acquired) we will notify you by email at least 30 (thirty) calendar days in advance, and it will take effect at the end of that period.
Editorial corrections and clarifications that do not materially alter the relationship take effect upon publication on the site, with an update to the version date at the top of this document.
No subsequent amendment alters the access conditions, validity period or price of a purchase already made.
18. Governing Law and Jurisdiction
These Terms are governed by the laws of the United Mexican States.
For consumers, any dispute may be submitted to conciliation proceedings before the Federal Consumer Protection Agency (PROFECO), without prejudice to bringing the matter before the competent courts.
For any other dispute, the parties expressly submit to the jurisdiction of the competent courts of Zapopan, Jalisco, Mexico, waiving any other venue that might correspond to them.
19. Indemnity
You agree to hold Beira Training, its partners, officers and staff harmless from any claim, liability, damage, loss or expense (including reasonable attorneys' fees) arising from: (a) your use of the Platform; (b) your breach of these Terms; (c) the infringement of third-party rights, including intellectual property or data protection rights; and (d) the content or data you provide through the Platform. This obligation survives termination.
20. Severability
If any provision of these Terms is held invalid or unenforceable by a competent authority, the remaining provisions remain in full force. The affected provision will be replaced by a valid one that comes as close as possible to its original purpose.
21. Entire Agreement and Language
These Terms, together with the Privacy Notice, the Legal Notice and the Cookie Policy, constitute the entire agreement between you and Beira Training regarding the use of the Platform, and supersede any prior agreement or communication on the same subject. In the event of conflict these Terms prevail, except in matters of personal data, where the Privacy Notice prevails.
If your organization entered into a signed contract or commercial proposal with us, the specific conditions of that document prevail over these Terms in whatever they expressly govern.
This document is written in Spanish and that is its official version. Any translation is provided solely to aid reading; in the event of discrepancy, the Spanish text prevails.
22. Contact
If you have questions about these Terms and Conditions, write to us at hola@beiratraining.com. We reply within a maximum of 10 business days.
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